DataSync Support Policy

Our goal is to provide access to your service, information and data on our Site at all times.  However, from time to time service problems occur due to software or hardware problems on our server or with your computers or Internet connection. Sometimes either you or we simply make mistakes.   When this happens, we try to address your needs as quickly as possible.

You can find answers to many of the most common user questions at DataSync University. Our short and informative tutorials will walk you through the steps to access and use most service features.  You will also find here a complete listing of Frequently Asked Questions (FAQ)  and their answers as well as user forums discussing many aspects of our service.

If these resources do not allow you to resolve your problem, you can contact us for general support or to report problems in several ways:

1.By completing and submitting our Customer Support Form

2.By calling us toll free at 1-866-901-7478 
   M-F   7 am to 7 pm (CST)
   Weekends  7 am to 7 pm (CST)

3.By emailing us at support@datasyncorp.com

We try to respond back to you within 1 hour to confirm that we have received your request and to assist you with solving your problem.

Site and Software Changes. We often make changes to our Site, our Services and our supporting software and infrastructure.  We do our best to make sure that these changes are made at times that will not adversely affect your Service.  We will post anticipated Site interruptions on the Support page.  If we anticipate that our changes will materially impact your ability to use our service or access your information and data, we will also notify you by email.  In general, our system uptime exceeds 99%.

Service Level Agreements. We also will enter into customer specific guaranteed Service Level Agreements.  If you are interested in the terms and pricing for a Service Level Agreement, please contact us at sales@datasyncorp.com.  

New Services. From time to time we and our Third Party Software Providers add new features to our service applications and sometimes release entire new versions.  We will notify you by email when these occur and of any pricing changes associated with these changes.