Customer Testimonials
"Our new DataSync system works so well, I can sit on my patio with a margarita, work from home and have all of my contact data at my fingertips! Now that's what I call service..."
– Jim Horany, Texas Pump
My name is Jim Horany and I own a small Texas Corporation named Texas Pump & Equipment. We are an agent for an industrial diaphragm pump manufacturer and we represent all of their interests, sales, service and dealer set-up contacts in six states of the SW USA. We have more than 60 stocking dealers and OEM's and 150 non-stocking dealers throughout the six state area. I have been traveling, contacting current and prospective clients for our pump business for 30 years.
For most of those 30 years I have made repeated attempts to find, locate and implement what I considered to be a decent, fully–functional contact manger system that would enable me to have all of my information at my fingertips no matter where I was– at home, in the office or on the road. It has been indeed a challenge to find something that meets my standards. For years I have used ACT! By Sage and Microsoft Outlook and I have never been happy with either. I ran into DataSync quite by accident a few months ago, when searching for better software to do the job on the web. At first I thought it was not right for me. But after repeated attempts to make myself like ACT! (impossible task) and the years of unsatisfactory dealings with Outlook, I decided to take a second look before making a decision. I am here to tell you, DataSync is the best move I have ever made for having an operational, full–force contact manger and email server on board for my company.
I have no doubt there are untold numerous business owners who face the same dilemma: are unhappy with what they have to deal with and would jump at the chance to find something to get them on the road to contact manager recovery, if given the chance. You owe it to your business and your employees to go this site, http://www.datasyncsuite.com, and start corresponding with their personnel about taking on DataSync. I would be remiss, if I did not mention that DataSync support and sales have bent over backwards to be sure that all of our data was incorporated into their system. They have taken numerous phone calls from us and they have helped us solve any problem from transition that may have arisen. In a few short days we were fully operational with more than 1200 contacts online including present customers, vendors, prospects, factory contacts, and our outside reps–not to mention all of our email for all personnel on the system. And speaking of email, all I will say is after years of dealing with the hassles of Outlook, what a breath of fresh air! Matter of fact, our new DataSync system works so well, I can sit on my patio with a margarita, work from home and have all of my contact data at my fingertips! Now that's what I call service...
"We are not using DataSync because they are a local company; we are using them because they get the job done well."
– Rob Kurtenbach, LifeLight Communications
We have grown internally since LifeLight was founded. When we first started we only had six people on staff. We were in a growing pain when we came to DataSync– we quickly went from six staff members to fourteen.
LifeLight grew, and DataSync helped us plan for the growth. They helped us become incrementally more efficient. Using Zimbra with DataSync has helped us with efficiency. Some of us used to use Outlook, but some people had Hotmail. There was no calendar sharing, no backing up and data was lost. Now it is simple. No more confusion. Scheduling is simple, making it easier to create meetings.
Not only has our staff grown since then, so have our ministries. We have had support along the way for all of these transitions. We built the website in a way that makes room for adding ministries, different skins, etc. As we have grown we have been able to train others to make edits without having to be stuck with one person making changes to the website. The backend was built in a way that is easy enough for everyone to understand. Now that we are web–based, there is no need for a lot of internal IT.
For example, SugarCRM allows us to grow by adding users, custom modules. Through this, we have been able to add podcasting and form builders. Form building was a huge advantage for us. We build the form on the website, and it feeds right into SugarCRM. Data was separate before–in an internal database and a website database. Any form we added to the site had to be outsourced, which was expensive and had to be done manually. Now we can do it all ourselves, and save money at the same time. We can even sell tickets on the website and manage the forms ourselves.
We have been through several phases with DataSync. We have worked directly with the engineers and also gotten phone support. Eric, Wyatt, Joe–someone has always been there when we call or email with a question. I remember one specific issues we were having with SugarCRM, creating email setup in accounts. I had to call Joe, and he got us all set up. Within five minutes we were back up.
We can meet with someone from DataSync at any time; there is always someone available. They reach us at a more personal level. There is a good quality of support and level of communication. We are not using DataSync because they are a local company, we are using them because they get the job done well.
"If you need your email, CRM, accounting, and other critical business systems to work in harmony, DataSync is the solution."
– Paul Ten Haken, ClickRain
DataSync's integration services have provided us with a business platform we didn't think was possible. The SaaS model gives us a robust, hosted solution for our critical business applications at a very affordable price. Plus, the on-boarding process and ongoing support has been phenomenal. If you need your email, CRM, accounting, and other critical business systems to work in harmony, DataSync is the solution.
"We would have lost about 60,000 emails had we not used DataSync."
– Judy Hobbs, IrishGetaways
We were referred to DataSync by a colleague when we were in the middle of an email outage. Needless to say, we were in quite a predicament when we came to DataSync. I must say that your guys really did come to the rescue for us – I called in a panic after our email host 'forgot' they were hosting us, and made a major change to their servers which seemed to have dropped us. We are an online only business and email is our only link to our customers – without it, we are completely out of touch.
When we came to DataSync, it was on a Friday night and [Network Administrator] Eric Lynner was working into the night from home to get us up and running. Eric was phenomenal. By this point, we had been without email service for three days. I was worried and frustrated, but Eric remained in contact with me through email until almost midnight. Monday morning, all of us were back up and running.
Every time that we've contacted someone from there [DataSync], they have walked us through everything. They have helped our agents in setting up Zimbra for Outlook, iPhone, BlackBerry. We rely on email so heavily. DataSync helped take us from a sticky predicament to a smoother way of running our email system. Right after we had the email outage, four of our computers crashed. All of the reservations come to me via email, saved in my inbox, and then are dispersed out to the agents. Because we used DataSync, and had the availability of the Suite, all of our data was saved. We would have lost about 60,000 emails had we not used DataSync.